Terms & Conditions
Welcome to our booking platform! Please read these terms and conditions carefully before using Our service.
Definitions:
The words ‘You’ and ‘Your’ include all those people shown on the Booking Form (or any subsequent amendment to the Booking Form). ‘We’, ‘Us’ and ‘Our’ mean Indigo Flats (the trading name of hb Surveyors & Valuers Ltd).
‘Owner’ means the owner of the Apartment.
‘Booking’ means the contractual agreement you make with the Owner from the time of checking-in to the time of checking-out for the supply by the Owner of the Apartment and associated services and ‘Booking Form’ means the information you supply Us before we make the Booking.
‘Apartment’ means the accommodation provided by the Owner under the Booking Form.
You are advised before You book with Us to carefully read these terms and conditions (including any emails which We may have sent You in addition to the information provided on Our website).
1. Indigo Flats
We arrange Your Booking as Agent for the Owner of the Apartment. Your Booking creates a legal contract with the Owner.
We accept no legal responsibility for Your Booking including any loss, damage or injury to person or Your property.
2. Terms
These terms will apply for the duration of Your Booking and for the Apartment as described by Us.
3. Pricing
We reserve the right to alter prices (either upward or downward) at any time. We will advise You of the current price at the time of confirming Your Booking.
4. Booking
You must be at least 18 years old when You make Your Booking. When making Your Booking You confirm that You are authorised to do so for all those who will share the accommodation with You and who will be deemed to accept these conditions. You are responsible for making payment of all monies due to Us. We hold monies as Agent for the Owner.
Provided the property remains available when You make Your Booking and We have received all the required payments, We will provide written confirmation by email as soon as reasonably possible. Our email will confirm Your Booking and any monies that remain due from You. Your Booking is deemed to be binding in law, commences as soon as We have issued Our email to You.
It is Your responsibility to check Your emails regularly and to let Us know about any change to Your email address.
We reserve the right to refuse any Booking. If We do this We will inform You immediately by email and promptly return any monies You have paid to Us. In such case, there will not be any Booking and neither We nor the Owner will have any legal responsibility to You.
When You receive Your email confirmation You should check the details very carefully. If anything is incorrect, You should inform Us immediately by email.
5. Number in Your Party
The total number of people who will use the Apartment (including You) must not exceed the capacity of the accommodation as advertised on Our website nor must the total number of people staying overnight in the Apartment exceed the number of people You advised Us would be sharing the Apartment when You made Your Booking. Babies under two years of age will not be counted as members of Your party.
6. Payment
Your credit card details are required in order to process the booking. Your credit card details must be submitted to us when You make the booking. Payment terms will be set out with the booking platform You placed your booking with.
7. Pricing
Our prices include all charges and any UK taxes applicable at the time You make the Booking.
Our prices are for the Apartment and not ‘per person’.
8. Website and other information
We do Our best to ensure that the information We provide is presented accurately. However, there may be small differences between the Apartment and its description. This is normally because the Owner has a policy of continually up-grading the Apartment, its services and facilities. We might occasionally encounter problems which mean that some facilities or services may not be available (or may be restricted). If this happens We will try to tell You as soon as reasonably practicable after We have been made aware of the problem. However We cannot accept responsibility for any such differences or for changes or closures to local services or attractions described on Our website.
9. Changes by You
Should You need to make a change to Your Booking after We have confirmed it (which will include any transfer of Your Booking to someone else), then We reserve the right to charge an administration fee of £25.00 and, in addition, to require immediate payment of any outstanding monies which may be due from You.
10. Cancellation by You
Your cancellation policy will be set out by the booking platform You made Your booking with. If You have made a booking directly with Indigo Flats, we will refund You in full provided you cancel in advance of 5 days before Your booking.
11. Bed Linen, Duvets, Towels, etc
We will provide such bed linen, duvets and towels as We shall deem to be reasonably necessary to provide for the number of people staying in the Apartment.
12. Change to booking or cancellation by the Owner
We reserve the right in exceptional circumstances to change or modify the Booking. Where We become aware of this, We will aim to telephone You and email You immediately and explain the reason and arrange immediate refund of the monies paid by You.
13. The Apartment
We will advise You of the check-in and check-out times of Your booking within Our email confirmation. You agree not without our prior permission to either enter the Apartment before the check in time, nor leave it after the check-out times advised to you. You and those others who share the Apartment with You agree to keep the Apartment clean and tidy and to leave it in no worse condition than You found it when the Booking commenced. You agree not to use the Apartment for any illegal or commercial purpose (which shall include not allowing anyone else to use the Apartment whose identity You have not previously advised to Us). You agree to be responsible to the Owner for all costs relating to breakage of or damage to the Apartment, furniture or equipment howsoever caused and for any consequential costs. We reserve the right to charge for the cost of remedial work to the Apartment, for replacing furniture and/or equipment. We reserve the right to enter the Apartment during Your Booking (without prior notice where it is not possible to advise You beforehand) for routine cleaning and housekeeping and also in the case of special circumstances or emergencies.
14. Unreasonable Behaviour
We reserve the right to cancel the Booking if the unreasonable behaviour of You or anyone sharing the accommodation with You is considered likely to spoil the enjoyment, comfort or health of any other guests, residents or people in the same or neighbouring buildings. In these circumstances no refund of the Booking cost will be given. We may, at our sole discretion, deduct consequential charges arising either directly or indirectly from unreasonable behaviour against the security deposit.
15. Disabilities
Some Apartments may be unsuitable for dis-ambulant visitors. To ensure the accommodation is suitable for those with a disability, it is essential that You email Us before You make Your booking providing Us with clear details of those who may have special needs. We will endeavour to cater for those with such needs insofar as is reasonably practicable.
16. Special Requests
We will try to accommodate Your special requests although will not guarantee that these will be met. Should We agree to Your request, We will confirm this to You by email before the Booking.
17. Complaints
We will endeavour to deal with any complaint which You make as soon as practicably possible and in all cases before the end of Your Booking. In the first instance, this should be by telephone to Our office on 0207 907 4500 during working hours and, where possible, also by email.
Where You feel the problem was not dealt with satisfactorily during Your Booking, You must within 28 days of the end of Your Booking write to Us by emailing steve.vincent@hbsv.com and recorded delivery letter to Our office at: Indigo Flats c/o hb Surveyors and Valuers Ltd, 14 Beaumont Mews, London, W1G 6EQ.
Our aim is to resolve complaints as soon as possible.
18. Force Majeure
Neither We nor the Owner accept any responsibility nor will We pay any compensation where the provision of the Apartment (or any matter connected with such provision) is prevented or affected by reason of circumstances which could not have reasonably foreseen. These might include the destruction or damage of the Apartment (which then cannot reasonably remedied to a satisfactory standard before commencement to of Your booking) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, adverse weather or war, actual or threatened terrorist activity, epidemic and all similar situations which are beyond both Our and the Owner’s control. We strongly recommend You have travel and contents insurance before Your stay.
19. Pets
We do not accept pets or other animals of any nature within the Apartment save for registered assistance dogs (where You agree to notify Us by email before the booking commences).
20. Smoking
We do not permit smoking within either the Apartment nor the enclosed passageways and stairways leading to it.
21. Responsibility for Your Booking
We act as Agent for the Owner and cannot accept legal responsibility for any loss or damage of whatsoever nature. However We will not exclude or limit responsibility for death or personal injury if that shall be caused as a result of Our negligence or for any criminal act We may commit. Neither We nor the Owner will be held responsible for any noise or disturbance from beyond the walls of the Apartment. Should We become aware of a potential problem before Your booking commences, We will contact You by email to let You know. We cannot be held responsible for the break-down of any equipment (for example, televisions, videos, boilers, internet, or WiFi) nor for the failure of public utilities such as water, gas and electricity.
22. Personal Insurance
You are strongly advised to take out personal insurance before commencing Your Booking through a reputable provider.
23. Passports, Visas and Health Requirements
Neither We nor the Owner can accept any responsibility should You or those who intend to use the Apartment be refused entry to the UK or for the failure of any transport to or within the UK. Any users of the Apartment who are not British citizens (or do not hold a British passport) should check passport and visa requirements with the UK Immigration Office before You or they plan to travel. If You do not possess appropriate documentation and this results in fines, charges or other financial penalties made to either Us or the Owner, You will be responsible for repaying those costs and charges to Us. The law allows Us to require You to produce all personal details including passport numbers should We require this of You or those using the Apartment with You.
24. Jurisdiction
You agree that any dispute will be dealt with by the Courts in England and Wales and that any action will be governed by English law.
25. Communications
We will need to collect and process personal information. We may from time to time record telephone calls for training purposes and to improve the quality of Our service provision.
26. Marketing
We may like to send You information by email, post, telephone, text message of products and services which We consider might be of interest to You. However if You would prefer Us not to do this, please advise Us when making Your Booking.
27. Breach
We reserve the right without notice if You are found to be in breach of any of these terms and conditions, to repossess the Apartment whereon the Booking shall be deemed to have ended. We will not accept responsibility for any consequential costs which You may incur as a result.
Indigo Flats
January 2026
Privacy Policy
Welcome to our booking platform (the “Platform” or “We”).
The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the "Service").
This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data are collected, stored, used and shared. Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice.
You are not legally obligated to provide us with this information, but We do need it to allow you to use the Service.
We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service. In addition to this privacy statement, we may have additional policies or codes of conduct which will apply in relation to your use of the Service.
If you have any questions about your use of the Service, please contact us.
What kind of personal information is collected?
When you submit an inquiry, make a customer service request or register an account, you provide contact information such as your name, address, mobile phone number and email address. We may collect your credit card or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website, and via email.
Additionally, We may collect your IP address from your internet service provider and may collect your bank details upon property owners' need.
Use & Disclosure of collected information
We may share the information you shared with us with third party service providers in order to provide and support the Service: communicating with you regarding the use of the Service and respond to your requests; enhancing the security and safety of the Service, such as by investigating suspicious activity or violations of applicable terms or policies; developing new tools, products or services within the Service; associating activity on the Service across different devices operated by the same individual to improve the overall operation of the Service; to identify and fix bugs that may be present; conducting data and system analytics, including research to improve the Service. comply with any applicable law and assisting law enforcement agencies and competent authorities, if We believe it is necessary or justified.
Accessing, modifying, exporting or deleting your information
You have the following rights with respect to your personal data: The right to request a copy of your personal data.
The right to request to correct your personal data if inaccurate or out of date.
The right to request that your personal data be deleted when it is no longer necessary to retain such data.
The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications. If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications, such as order confirmation, system messages and notifications about your account activities.
The right to request to provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing. If you are not able to do so using the tools provided in the Service, you should contact us directly for access, modification, export or deletion of your personal information.
GDPR Notice
The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR): As a data controller of our clients' personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. Our legal basis for collecting personal data Collecting personal data based on consents: The collection of personal data based on consent from the data subject will be done by using consent forms that will store documentation related to the consent given by the individual. We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
Collecting personal data based on legitimate interest: We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest has been identified.
Data Retention
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above. CCPA Notice You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below.
Right to Know
You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with. Right to Deletion You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to the normal business operation from our records and direct all of our service providers to do the same. We consider data to be critical to our business operation if they are used to: Provide goods or services to you
Detect and resolve issues related to security or functionality
Comply with legal obligations Right to Non-Discrimination If you exercise your consumer rights: We will not deny goods or services to you We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties We will not provide a different level or quality of goods or services to you
Do Not Sell My Personal Information
We do not sell any information that identifies you, such as your name or contact information. However, we do allow Ad Networks such as Facebook and Google to collect your electronic activity while on our website
Children's privacy
This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.
Cookies
We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Service and save you the need to re-login with your username and password when you use the Service. This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.
If you wish to block cookies, you may do so through your browser's settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information.
However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. You can delete advertising cookies in your browser by using this form: https://optout.aboutads.info/.
Changes to the privacy policy
We may change this Policy from time to time. We will provide you notice of such changes through the Services' interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, We may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy. In the case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service. Contact Us If you have any questions about this Privacy Policy, please contact us - sarah@hbsv.com
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Westminster City Council , unless otherwise required by applicable consumer protection laws.